It looks like HTC might be running into some build quality issues with the Touch Pro 2. Forum member MightyMike over at PPCGeeks has posted some pictures showing the battery door starting to bulge out on the sides of his Telus Touch Pro 2. If you look carefully, you can make out where the battery door is not sitting right. It’s hard to see in the pictures, but it is much more noticeable in person. This isn’t a “one-off” either, 2 of my co-workers are running the Touch Pro 2 and have noticed this very issue on their devices. It’s not clear if this is a heat related problem, or if it has something to do with wear and tear on the device. Mind you, wear and tear shouldn’t be something to be concerned about on such a new device. It almost looks like a heat related problem, but the phone doesn’t tend to get very warm.
It’s also not clear which devices are experiencing this problem. All the devices in the office, as well as the one posted by MightyMike, are Telus branded. So it could be an issue limited to that particular model. We won’t know if AT&T’s version is affected by this until after it’s launched and people have had a chance to run with it for a little while.
Hopefully the fix for this won’t be anything too involved. Perhaps a simple replacement for the battery door is all that is required.
Build Quality Issues with HTC Touch Pro 2 – http://tinyurl.com/kpkgaw
what’s going wrong here @htc? RT @MobileJaw: Build Quality Issues with HTC Touch Pro 2 – http://tinyurl.com/kpkgaw
RT @MobileJaw MobileJaw: Build Quality Issues with HTC Touch Pro 2 – http://tinyurl.com/kpkgaw
HTC fix something? Not from my experience.
I sent my S743 phone into HTC for repairs and it came back 22 days later with a broken camera and the motherboard of a S740.
Then I sent it back and it came back with another S740 motherboard, a replaced screen (with a fingerprint on it) and a European keyboard.
Then after another week of complaining over the phone with them I sent it in again – this time they called me and told me they NEVER ORDERED the parts for the S743 and would have to order them from Taiwan!!!
To make a long story shorter I called and spoke with an assistant to the VP, got a new phone from them and this one has a manufacturing defect that has already cut me once – keyboard was installed lopsided.
Now I’m talking with them again to get this phone replaced.
Annoying to say the least. I have had owned this phone for less than 4 months and been without it for nearly 2 months.
There’s an AT&T one in the office too. We’ll have a gander on Tuesday
I bought a Touch Pro 2 not long after being released. 16 months and 13 days. (HTC warrants for 15 months) after the warranty expired, the touch screen stopped working. You cannot control the phone through the keyboard. HTC’s only answer was to charge me $200 to look at it. I refused and wrote to the President (Chou). After two attempts he responded and said that it was being referred. Someone called me and said that they would investigate. They never responded. After two more attempts, they remained silent. I now have a HTC MyTouch 3G. It has now gone bad. These phones are crap and HTC knows this. They do not care about the consumer and intends to do nothing. Neither of these phones have been dropped or immersed in liquid. Once more big business makes “suckers” of the average consumer. Do not buy these phones. They are costly and HTC will not support them.