Comments on: Microsoft’s SMTP Patch could Delete your Email Accounts

By: Mike Temporale

Mike Temporale — Mon, 06 Apr 2009 13:45:28 +0000

Micorosoft still has not released a fix for the BlackJack II device. It’s not like this is one of the top selling devices or anything.

I recommend anyone with a BlackJack II use the patch that Tracy and Matt posted – http://www.tracyandmatt.co.uk/blogs/index.php/2008/10/15/windows-mobile-smtp-fix

By: ttoennies

ttoennies — Tue, 18 Nov 2008 00:53:58 +0000

I had the exact problem as you Mike & I also own a BlackJack II. I have these accounts:
Outlook w/ Exchange Sycn
Windows Live to Hotmail
Gmail IMAP
SMS

The Gmail account was “deleted”, the others were fine.

By: Mike Temporale

Mike Temporale — Mon, 17 Nov 2008 19:27:35 +0000

@van_mierlo Just me and the thousands of other BlackJack II users.

@Bill PLEASE put a warning in the original post on your blog. Put it right up at the top where you mention a problem with POP email accounts. It needs to be clear that the problem is with POP/IMAP accounts.

Also, if you need any help testing an update – I’m sure I can give it a go. You can reach me by sending an email to Mike at this site’s domain.

By: van_mierlo

van_mierlo — Mon, 17 Nov 2008 19:16:44 +0000

Thanks Bill,

@ Mike….it’s just you

By: billsaez

billsaez — Mon, 17 Nov 2008 18:54:38 +0000

Response from the Outlook Mobile team here: we’re aware that this is happening and so far are only able to reproduce it on the Blackjack II as you mentioned here.

The problem we are seeing is not that the accounts are being deleted, but we’re unable to load them. If you uninstall the patch you’ll see that the accounts will load again.

We’re still investigating the issue and are trying to work towards a new version of the patch.

We’ll update our team blog as we learn more.

http://blogs.msdn.com/outlook_mobile/default.aspx

By: BRYAN B

BRYAN B — Mon, 17 Nov 2008 15:30:20 +0000

Ditto, I have multiple accounts using multiple formats and I don’t have any issues even without installing either patch.
I could be just Lucky, or it could be because I only have access the edge network. It could simple because I have SKTools running in the background cleaning the system, I’m not tech savvy to no why.

By: van_mierlo

van_mierlo — Mon, 17 Nov 2008 14:35:47 +0000

HI Mike,

I installed the official patch last week and did not have any of these issues. I have 3 imap accounts, 1 pop, live account and outlook through exchange. It is probably messed up depending on the tweaks the device manufacturer or operator had done to Windows Mobile on their devices

By: Mike Temporale

Mike Temporale — Mon, 17 Nov 2008 13:46:37 +0000

Weird. Are you using POP/IMAP accounts for email, or just Exchange?

By: BRYAN B

BRYAN B — Mon, 17 Nov 2008 04:14:35 +0000

What I find interesting is that, some people have not experienced the problem, I happen to be one of them.
It would be interesting to find out if the majority of issues revolve around connecting to a 3g network or the Edge network. I live in southern Maine, were supposed to have 3g. To the best of my knowledge, I have never seen anything but an Edge connection. Yet I have a very stable and reliable connection, with very few dropped calls and no e-mail issues.

By: Mike Temporale

Mike Temporale — Mon, 17 Nov 2008 03:30:40 +0000

Hrm. Yeah, when I removed the CAB all my accounts became accessible again. That’s really messed up.

I did the manual hack and everything is up and running without the weird side effects. Why does Microsoft still have this patch available for download? The average consumer is just going to be frustrated and lost when their email accounts suddenly disappear.