Oh my god…. I am so pissed off right now.
I just spent the last 15 hours travelling from Toronto, Canada to a small town in the Netherlands. I took only my Windows Phone and my work laptop. I have all my contacts and email accounts of interest on my phone. I also loaded it with music and videos for the travel here and back. And of course I’ve been using the camera to document my trip for the kids and maybe the odd post on Twitter.
I have finally arrived in my hotel and I was starting to unpack my bag when I noticed my phone flash up that default blue home screen that Windows Phone7 shows – you know the one with the blank tiles and no customization done. When I picked it up off the desk my I realize just what had happened – the device hard reset all on it’s own. All of my contacts – gone. All of my music – gone. All of my video’s – gone. All of my pictures – gone. All of my apps – gone, and all of the data associated with them is now lost.
If I was at home this wouldn’t be such a big deal, I could recreate the configuration and pull down the contacts. I still would have lost any pictures I snapped recently. But here on the other side of the world, it’s a different story. I don’t have high-speed unlimited data. Nope! I’m on pay per use and it’s not cheap – 15 Euro’s for 200 minutes. Even if I spent my minutes syncing my phone with the cloud and bringing all that back down, I still would not have my music or my video’s as those are on my personal laptop which is back home. So I have NOTHING for my commute back to Canada.
Further more, it’s been 8 days since Microsoft blocked my Live account, and 7 days since I reported the issue, but there is still no resolution. (More on that in another rant coming real soon!) Why is that important here, you ask? Because without my Live account I can’t connect to the marketplace and download my applications – free or paid. So it’s a double whammy. Even if I could get online, I wouldn’t be able to recreate a third of what was on my device.
What to do now? As much as I like the Windows Phone experience, I can’t work with a device that will hard reset itself for no reason what so ever. I need a device that’s reliable and I can be sure will not lose my information when I’m travelling and away from my family and friends. Heck, it shouldn’t do that even if I wasn’t travelling. Windows Phone 7 has just proved to me that it’s not ready for prime time.
I feel like I’ve been robbed and there’s nothing I can do about it. I’ve lost that data and I’m stuck with nothing for a week. I could continue this rant for hours – but I don’t want to waste my whole 200 minutes in one shot.
Anyone want to buy a Samsung Focus – it’s already wiped clean!