The LG eXpo and IQ are the same phone. The only difference is the carrier and some preloaded software. LG eXpo was released to AT&T in the US, but didn’t last very long. The LG IQ was released to on Telus in Canada to pretty good consumer acceptance. Regardless of the model you have, there may be a time when you need to reset the device back to factory defaults – perhaps you’ve picked up a used one, or your getting ready to sell yours, or maybe you’ve installed some application that has made the device unstable and it keeps freezing up on you. It doesn’t matter what the reason is, if you’re looking to reset it, you have two options to pick from. The first option is powered by the software of the device. Simply tap Start / Settings / System / Clear Storage. You will then be asked if you want to clear internal memory, external memory, or both. Internal memory refers to the memory hard wired into the device. External would be any storage card you may have inserted. Once you have made your select and tap the Yes button, the device will start the wipe and all of your data and configuration settings will be removed from the device.
The second option works if the device will no longer boot up. If that’s what you’re seeing then you will need to master the following process. First, make sure your phone is turned off. Press the power button for a couple seconds until it starts. As the phone begins to boot, press and hold down the Volume Down key, Multitasking key, and the End key. Release all 3 of the keys once the status lights change multiple colors. The phone will continue to boot and you will know if the process worked when it prompts you to align the screen on the device.
Unfortunately, I don’t have an eXpo or IQ to test this procedure on. If you have any problems or if something is not clear, please reply and let me know so we can try and clarify the steps.
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