How to Hard Reset the LG eXpo / IQ

The LG eXpo and IQ are the same phone. The only difference is the carrier and some preloaded software. LG eXpo was released to AT&T in the US, but didn’t last very long. The LG IQ was released to on Telus in Canada to pretty good consumer acceptance. Regardless of the model you have, there may be a time when you need to reset the device back to factory defaults – perhaps you’ve picked up a used one, or your getting ready to sell yours, or maybe you’ve installed some application that has made the device unstable and it keeps freezing up on you. It doesn’t matter what the reason is, if you’re looking to reset it, you have two options to pick from. The first option is powered by the software of the device. Simply tap Start / Settings / System / Clear Storage. You will then be asked if you want to clear internal memory, external memory, or both. Internal memory refers to the memory hard wired into the device. External would be any storage card you may have inserted. Once you have made your select and tap the Yes button, the device will start the wipe and all of your data and configuration settings will be removed from the device.

The second option works if the device will no longer boot up. If that’s what you’re seeing then you will need to master the following process. First, make sure your phone is turned off. Press the power button for a couple seconds until it starts. As the phone begins to boot, press and hold down the Volume Down key, Multitasking key, and the End key. Release all 3 of the keys once the status lights change multiple colors. The phone will continue to boot and you will know if the process worked when it prompts you to align the screen on the device.


Unfortunately, I don’t have an eXpo or IQ to test this procedure on. If you have any problems or if something is not clear, please reply and let me know so we can try and clarify the steps.

About Mike Temporale

Mike Temporale has written 614 posts on Mobile Jaw..

Mike Temporale grew up fascinated by computers since an early age. His first hands on with a computer came when he was 7 years old and a travelling lab of Commodore PET computers made a stop at his school. Hooked on the new world these devices offered, he took any chance possible to get in front of a computer. When Compaq launched the iPaq 3600, he was hooked again. This time on a whole new world of mobile computing. Today, Mike spends his day helping clients deploy and manage their mobile device around the world. From installing custom software, to locking and securing data, and everything in between. He is also the Editor in Chief at Mobile Jaw - a site focused on today's mobile world.

  • MobileJaw

    How to Hard Reset the LG eXpo / IQ –

  • MikeTemporale

    hey @johnobeto you asked for it RT @MobileJaw: How to Hard Reset the LG eXpo / IQ –

  • barathi

    hello mike. when i press and hold the 3 buttons the allign screen will appear. i dont know what is next step for that settings. please help me. mail me at

  • Ken

    Hello Mike I am stuck on the align screen after doing the hard reset can you please help my email is