Comments on: Removing Application Lock on Windows Mobile Standard Devices

By: Michael

Michael — Fri, 05 Mar 2010 15:29:49 +0000

Just tried to install on a new HTC Snap – fails as it claims cab is not signed with trusted certificate!

Please advise

By: Gagan

Gagan — Sat, 13 Feb 2010 06:01:22 +0000

Thank you so much, It removed the lock just followed your instructions.

By: prahasa

prahasa — Fri, 12 Feb 2010 20:22:16 +0000

i m using LG eXpo.
i am not able to unlock it using the cab.
my visual studio cannot connect to the device. it says boostrap failed.

Kindly someone help.

By: Mike Temporale

Mike Temporale — Tue, 09 Feb 2010 18:11:05 +0000

@Mario – When the agent is built, you can set it such that it can not be uninstalled from the device. When you try and remove that agent from the device, you will get a “Permission Denied” error. When you installed my MobiControl-ClearSecurity CAB, it over-wrote the settings of the original agent and thus allowed you to unsintall the agent. (My CAB version does not have this setting enabled)

I’ve installed the agent and removed it from many a MC75.

By: Mario Fernandez

Mario Fernandez — Tue, 09 Feb 2010 15:32:57 +0000

Mike,

Thanks for the reply, but that is not the case as I am the administrator of SOTI. I’m installing the device agent in Motorola MC75 devices. Acoording to SOTI, there should be no problem in uninstalling the Agent through Remove Programs feature, but there is no way.

In addition, it could never be a server problem as i can uninstall the Agent the first time after the installation of MobileJaw-ClearSecurity-MobiControl-TouchScreen.cab. I have checked the registry setings i Security Policies and they are the same before and after the installation. Any other ideas of why cannot be uninstalled?

By: kris

kris — Tue, 09 Feb 2010 14:51:53 +0000

HTC TP2 (vzw) – working now. I believe I had 2 bad .cabs or at least not correct .cabs for my TP2. I have been able to install other .cabs that I could not prior so the ‘clear security’ worked for me. Thanks!

By: Mike Temporale

Mike Temporale — Tue, 09 Feb 2010 13:49:21 +0000

@Mario – Permission denied is displayed when the server is set to prevent the the agent from be removed from the device. It sounds to me like your organization has loaded this agent on your device, correct? You will need to talk with the MobiControl administrator about having it removed.

By: Mario Fernandez

Mario Fernandez — Tue, 09 Feb 2010 13:21:01 +0000

Hello,

My case is a bit strange. I have a problem trying to uninstall an application in my Windows Mobile PDA an I get a message of “Permission denied”. The problem is that the app i’m trying to uninstall is SOTI MobiControl Device Agent. The exact message i’m getting is: “Permission denied to uninstall SOTI MobiControl Device Agent”.

Surprisingly, when i install MobileJaw-ClearSecurity-MobiControl-TouchScreen.cab and Cancel installation of MobiControl agent, the I’m able to uninstall SOTI MobiControl Device Agent. But only the first time: when i reinstall SOTI MobiControl Device Agent then I cannot uninstall it again until I re-launch MobileJaw-ClearSecurity-MobiControl-TouchScreen.cab. So, what happens with the security settings in this case??

Regards,
Mario.

By: kris

kris — Sat, 06 Feb 2010 22:35:22 +0000

Hi, I have an HTC TP2 (vzw) WM6.5. I’ve run the clearsec-touch.cab and saw the expected ‘device is now app unlocked’ but I still cannot install a 3rd party .cab. I get “Installation was unsuccessful. The program or setting cannot be installed because it does not have sufficient permissions.” I have played with HKLM/sec/pol/pol/1001,1005,1006,1017,101a & 101b settings but cannot seem to drop the security enough to install this app. Any ideas?

By: Mike Temporale

Mike Temporale — Tue, 02 Feb 2010 22:40:16 +0000

@Rick – application unlocking your device will allow you to make the needed changes to enable tethering.