Comments on: Hard Reset the Samsung Jack

By: Christian

Christian — Tue, 10 Jan 2012 12:26:38 +0000

I have Samsung Omnia Pro B7320. I tried updating the software of the phone from window mobile 6.1 to 6.5. During the installation of the update, it failed. The phone turned off. I tried turning it back on but it always stays in the logo part of SAMSUNG and it won’t go any further.

Any idea what to do? Need help.

By: mason

mason — Tue, 09 Aug 2011 15:57:26 +0000

thanks so much.

By: Carlos

Carlos — Sat, 04 Jun 2011 04:14:38 +0000

I appreciate the post. I was able to clear the password that I had forgotten on my phone. Thanks so much for your help.

By: Shy

Shy — Mon, 14 Mar 2011 23:39:25 +0000

I received a call in about a minute ago n was checking time on my Samsung Omnia Pro B7320 but can’t see anything on the screen. The screen is blank now n do not know what to do. Cam u help me pls. I’m disturbed………….. !

By: jason

jason — Sun, 13 Mar 2011 23:49:18 +0000

i stoppped using my samsung jack because i got an i phone but my iphone broke. i want to use my samsung jack again but i forgot my password to enter in to my phone. what do i do?

By: Mike Temporale

Mike Temporale — Tue, 22 Feb 2011 03:02:37 +0000

Sounds like there is some corruption in the ROM image. Did you flash it with a 3rd party ROM? Your only real hope is to try and flash it with a new ROM. Although, by the sounds of it, I don’t think it’s booting far enough along to even do that.

If you’re under warranty, I would push for them to flash or fix it. But it’s unlikely that you still have a warranty on that device.

By: Mike Temporale

Mike Temporale — Tue, 22 Feb 2011 02:58:44 +0000

Was Automatically detect settings turned off already? Then try turning it on. It’s been a while since I used a non-touch windows phone. It was the opposite of whatever the default was. I always had to toggle this setting.

By: Michelle

Michelle — Mon, 21 Feb 2011 11:16:16 +0000

Mike,

Thanks for responding. The auto detect was all ready un checked but I did change the setting to internet but it didn’t fix the problem.

I do not have a data plan with AT&T and didnt when I put the sim card into the phone. I was able to surf the web after setting up my wi-fi settings before the hard reset and now it keeps telling me data coverage may be unavailable. Not sure what happen after the hard reset but it is broken now.

Michelle

By: Jeff

Jeff — Mon, 21 Feb 2011 06:27:55 +0000

I tried to do the hard reset, master clear, and memory clear, my jack, anytime I try to boot it, will hang at the “SAMSUNG” screen, is there anything I can do?

By: Mike Temporale

Mike Temporale — Mon, 21 Feb 2011 03:45:16 +0000

Hi Michelle,

It sounds like the settings in IE Mobile are not correct. I always had to change them in order to get things working. Try this:

- Open IE Mobile, tap Menu / Tools / Options / Connections, turn off “Automatically detect settings”, and make sure the select network drop down is set to “The Internet”. Select Done, and then try loading a website.

Please let me know how that works out.