Tuesday, February 9, 2010

Hard Resetting the Samsung BlackJack II

Articles Written by: Mike Temporale on Sunday, June 21, 2009 8:00am

How can someone go about doing a hard reset on this device?  If you’re looking to wipe the device clean and return it to factory settings – that means removing all of your personal settings and data stored on the deivce, then the easiest way is to press Start \ Settings \ Security \ Reset and then follow the prompt to wipe the device and/or the storage card.

But what happens if you’ve managed to really mess things up and you can’t get the phone started?  No problem.  With the phone powered off, press and hold UP on the directional pad.  Then, turn on the device and continue to hold the UP key until you see a message on the screen.  You will be prompted to select 1 for reset or any other key to cancel. I recommend doing this with the device connected to power or with a fully charged battery. I can only imagine the mess that would result if the battery ran dry during the hard reset process.MobileJaw-HardReset-BlackJackII

   Comments (9)
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Comments

9 Responses to “Hard Resetting the Samsung BlackJack II”

  1. Brandon Travis on July 1st, 2009 3:54 pm
    Brandon Travis

    I tried these steps and after I told it to reset and told it to delete whole data, it “formatted’ and then went back to a screen that said “samsung” on it and did nothing else.

  2. bryce on November 1st, 2009 8:33 pm
    bryce

    my black jack goes to the windows mobile screen on start up and just sits there

  3. Mike Temporale on November 1st, 2009 10:52 pm
    Mike Temporale

    @bryce – follow the steps in the second part of the post to hard reset the device from the powered off state. Make sure you have it plugged in while you do this. If it looks like the device has hung, just let it keep on going. I’ve seen some hard resets take 20 minutes.

  4. Max on November 11th, 2009 1:53 pm
    Max

    I want to reset mine because it has some sort I glitch; but I still want all of my pictures saved. What do I do? It won’t allow me to go in messages, so there is no way of sending the pictures to my email.

  5. Mike Temporale on November 12th, 2009 2:04 pm
    Mike Temporale

    @Max – You need to ActiveSync your phone with your desktop and copy them off. OR, setup Microsoft’s MyPhone and back them up over the air. Read more about MyPhone here – http://www.mobilejaw.com/reviews/2009/06/touring-myphone-microsofts-online-backup-for-smartphones/

  6. Tom on January 5th, 2010 12:30 am
    Tom

    My display screen will randomly turn all white There is not set pattern to this event. Sometimes, once the display times out, i can press any key and it will come back. Other times, it takes multiple reboots by removing the battery to get the display to work again. Sometimes it will last hourr and othertimes minutes. I belive my display drivers are corrrupt. I have installed the 6.1 upgrade but it had no effect on this issue. How can I reinstall these display drivers? Will a hard reset achieve this?

  7. Mike Temporale on January 5th, 2010 12:53 pm
    Mike Temporale

    @Tom – There is no way to reinstall the display drivers. They are part of the ROM image. If you hard reset it will flip everything back to the factory defaults – effectively resetting the device drivers, if that is the source of the problem.

    It sounds to me like A)Some program or virus perhaps, or B) the cable to the display has come loose. If you hard reset and the problem still happens, then you’ve eliminated A and you will need to get the device repaired. If it fixes the problem, then you’re off and running again.

    Just be warned that a hard reset will erase all of your data on the phone. If you can, back it up first. :)

  8. Troy on February 5th, 2010 2:12 pm
    Troy

    It won’t allow me to go in messages, so there is no way of sending text message or reading them cause when i try to open my text msg menu nothing happens!!if i try to reset it do you think that my msg will work again!?

  9. Chuck on February 6th, 2010 11:12 am
    Chuck

    Mike. Hard reset worked like a dream! Why don’t the people had the cell phone stores know how and when to do this?

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