My Zune HD Froze and Won’t Respond to Any Key Press

Today on my car ride home from work, my Zune HD stopped playing in the middle of a song and the screen turned off. I keep it plugged in when I’m using it in the car so the screen stays on and I can see all the song details. For some reason, that I’ve yet to understand, it decided to stop playing.  Since I was sitting in heavy traffic, I tried a couple things to get it back on – like pressing power, or the volume buttons, but nothing seemed to work. I gave up pretty quickly and switched on the satellite radio for the rest of the drive.

Now, this has happened to me a couple times in the past. The device just stops playing and won’t respond to any button or screen taps. Sometimes the screen is off, other times it’s on, but locked shut. Usually, I can get it to respond inside of a minute and all is well.  But that wasn’t the case today. Nothing seemed to bring it back.

When I arrived at home, I plugged it directly into the wall thinking that something may have been wrong with the car adapter. Sadly, that didn’t make any difference, and at this point I started to fear that the device might be dead.

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